Refund policy

Return & Refund Policy

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.

Due to hygiene reasons, we do not accept returns on worn or used items.

Customers are responsible for return shipping costs.

To start a return, please contact us at velqyne@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to contact us. We may offer a replacement depending on availability.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method.

Please note that it can take some time for your bank or credit card company to process and post the refund.